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Will my CDs be insured?
We understand your CD collection is precious to you, so it will be insured for full replacement value.
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What about damage?
All our packaging is designed for protection of your music collection
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Are my payments secure?
Payments can be made using the online payment system. This is a secure online payment processor. To find out more visit: link to payment processor
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Is there any support for loading music onto my player?
We are here to help you through the whole process. Or if you choose we can load it for you.
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How long?
Two days from receipt of your collection. You will be kept in the loop throughout the whole process.
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How much?
The cost is 90p per cd and 20p per additional formats.
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Is there a minimum number of CDs?
The minimum number of CDs is 50. (But contact us for a trial options)
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Why don’t I send the CD jewel cases?
Jewel/crystal cases are fragile and bulky. The spindles we supply offer better protection at a lower weight/cost.
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There are many formats and bitrates what do you use?
We offer the following formats:
• MP3 up to 320 kbps (with VBR)
• AAC (up to lossless)
• WMA (up to lossless)
• FLAC
• WAV V1 and 2.
These formats are offered but we are here to discuss what formats would best suit your own requirements.
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What if any of my CDs are damaged?
We have a bespoke music ripping system which will rigorously check a disc for errors, if any are found the disc will be rejected. All rejected discs will be resurfaced and put through the process again. Any unsuccessful CD’s will still carry a charge. There is a printed report that comes to you with your digital music.
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How do you return my music to me?
Your music will be returned to you in the format requested by yourself.
• DVD (+R or –R)
• External hard drive (if purchased by us)
• iPod (if requested with order)
• CD (extra cost due to the volume required)
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Is there a report sent with my collection?
A colour printed report along with cover art will be sent to you with your music.
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Can you copy CD’s I have ripped myself?
No because we cannot guarantee that you own the music on the disc.
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Do you keep a copy of my collection?
No the only reference we have is a log of what we copied for you in a text format. This enables us to provide future support.
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How do I transfer my music?
Written instructions will be sent with your collection, there is also technical support over the phone at no extra cost.
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How will the folders in my digital library be organised?
The folder tree will take the form of: LINK ... This is an example of our standard tree but all information can be tailored to your needs at request.
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How much does the hard drive option cost?
This will be discussed on request as the hard drive that best meets your requirements needs to be discussed.
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Can you collect and drop off?
Yes, within a 30 mile radius of Norwich.
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Is there a bulk discount?
Yes. Please contact us for orders over 500 CDs.
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